Legal
Privacy Policy
Last updated: June 2026
Roboflorist Sdn Bhd ("Roboflorist", "we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you interact with us through our website, messaging channels, or order with us.
Information we collect
We collect information you provide directly when you contact us, place an order, or sign up for updates. This may include:
- Name and contact details (email, phone number, delivery address)
- Recipient details for floral deliveries
- Order details, occasion notes, and message card content
- Payment information, processed securely by third-party payment providers
- Basic usage information from our website (e.g., pages visited, device type) for analytics and security
How we use your information
We use your information to:
- Fulfil and deliver your orders
- Communicate with you about your order, including confirmations and status updates
- Respond to enquiries and provide customer support
- Improve our products, services, and website experience
- Comply with legal obligations under Malaysian law
How we share your information
We only share your information with trusted service providers who help us operate (such as delivery partners, payment processors, and messaging platforms). We do not sell your personal information. Where required by law, we may disclose information to regulatory authorities.
Data retention
We retain your information for as long as necessary to fulfil orders, comply with legal obligations, resolve disputes, and enforce our agreements.
Your rights
Under Malaysia's Personal Data Protection Act 2010, you have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at hello@roboflorist.com.
Cookies
Our website uses essential cookies necessary for the site to function. We may also use analytics cookies to understand how visitors use the site. You can disable cookies through your browser settings.
Contact us
For any privacy-related questions or requests, please contact us at hello@roboflorist.com or write to Roboflorist Sdn Bhd, Kuala Lumpur, Malaysia.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised.